Return Policy
30-Day Return Guarantee
All products purchased from our website come with a 30-day limited return and refund guarantee. If you are not satisfied with your purchase for any reason, undamaged products are eligible for return and refund within 30 days of delivery (except for items explicitly marked as non-returnable on our website)
Return Product Condition Requirements
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Launchx431online Website Valid proof of purchase, including invoices or receipts with order numbers, is provided.
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The original packaging must be intact and undamaged.
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The product must be in new condition.
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All original accessories (manuals, cables, promotional gifts, etc.) must be included.
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Product labels, serial numbers, and water damage seals must show no signs of tampering or alteration.
Returns for Refunds
You can request a return within 30 days of receiving your order. The return period starts on the delivery date, so you don’t need to worry about shipping time reducing your window.
To request a return, simply email us at
service@launchx431online.com. We’ll provide the correct return address or a return shipping label. Please ensure your item is sent back to the address we provide.
Please do not return any item without prior authorization. Unauthorized returns may not be accepted or processed.
Return Label
Please ensure to follow the return shipping requirements below:
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We provide free return shipping labels for RMA returns—one package per label. Please ensure the correct label is placed on the corresponding box by referring to the shipping weight printed on each label. Each shipping label is intended for one-time use on a single package.
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Securely package your return items in the original packaging and shipping box to prevent damage during transportation.
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Include all parts, accessories, and documentation in the package.
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Ship the unit within 30 days of receiving our RMA Label.
Return Charge
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If the return is due to a product issue (e.g., damage, defect, malfunction, or wrong item received), don't hesitate to get in touch with us at
service@launchx431online.com. We will cover the return shipping costs.
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If the return is due to personal preference (e.g., dissatisfaction or change of mind), you may request a refund or exchange, but you will be responsible for the return shipping costs.
*For used and damaged returns (Over 30 Calendar Days), we may charge a 20% restocking and handling service fee. Service fee refers to additional costs incurred by the seller during the return process. The fee is calculated based on the total order price, including product tax, logistics, retrieval, repackaging, and restocking costs.
Refund policy
Order Cancellation
Orders can be canceled as long as they have not yet been shipped. Once you receive the package, you can either keep it or contact us to arrange a return. Please note that only full order cancellations are allowed; partial cancellations are not permitted.
Refund Processing Time
Once we receive and confirm your return, your refund will be issued within 2 business days to your original payment method.
Warranty Policy
Two-Year Limited Warranty
The warranty period for LaunchX431online is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt for the first consumer purchase, or other reasonable documentary evidence, is required to establish the start date of the warranty period.
Warranty Coverage and Policy
If the product experiences a performance failure during the valid warranty period, you are eligible to apply for warranty service.
For quality issues: During the warranty period, our Website will cover the cost of replacement or repair services. After the warranty period, only repair services are available, and no replacement will be provided.
For non-quality issues during the warranty period, our website will cover the cost of repair services. After the warranty period, repair services may still be provided for a partial compensation fee.
The warranty period is defined in the product's user manual and begins from the date of purchase, as shown on your invoice. Please retain your invoice as proof of purchase. (If a valid invoice is unavailable, the warranty period will be calculated from the product's manufacturing date.)
Warranty Replacement
For any defective product under warranty, you can contact our support team at
service@launchx431online.com. Our team will assist with troubleshooting and, if eligible, arrange a replacement or a return.
Software Update Service Warranty
Once a software update order is placed, please send your device's S/N number and Order ID to our email. Our Support team will extend your update period online within 24 hours. This is a one‑time fee — no recurring charges.
Once the upgrade activation code has been used, we will be unable to provide any refunds.
Important Note: This update service is only applicable to devices purchased through online platforms. Please make sure the software update you purchase matches your current device model.
We are committed to providing our customers with unparalleled customer support before and after the sale.
We will comply with the local laws and regulations applicable to your region of purchase.
Company: Shenzhen Kerui United Technology Co., Ltd.
Company address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
