Launch X431 Creader Elite 2.0 FGC OBD2 Scanner
LAUNCH X431 Creader Elite 2.0 FGC OBD2 Scanner, ECU Coding, Bi-Directional Scan Tool for Ford, for GM, for Chrysler,100+ Reset, Full System Diagnose, FCA AUTOAUTH, AUTOVIN, Lifetime Free Update
2025 LAUNCH X431 FGC Elite 2.0 All-In-One & Cost-Effective Car Diagnostic Scanner Fit For Ford,fit for Gm,fit for Chrysler Car Brands
- Full Bidirectional Control: LAUNCH FGC 2.0 obd2 scanner supports bidrectional control over all various vehicles components to perform active tests like EV-AP Test, Fuel Pump Test, Cooling Fan Test, Window/Door Locks, Fu-el Trim Reset, Fuel Composition Re-set, etc.
- OE-Level Full Systems Diagnosis: One touch to Auto VIN all available systems to read/clear codes, view live data stream in graphing/text, retrieves freeze-frame, read ECU info, perform active tests to check the work status of modules like ECM, TCM, ABS, SRS, BCM, BMS, TPMS, SAS, etc, etc.
- Free All Special Reset: LAUNCH x431 FGC 2.0 bidirectional tool fit for Ford/fit for Gm/fit for Chrysler gives you the ability to use professional level relearn procedures to complete repairs or maintenance, A-daptation>Ca-libration>In-itialization> Relearn> Matching> Customization to meet your need in the most degree. Not only including common resets like Oil Reset, EPB, BMS, SAS, D--P-F, Throttle Relearn, ABS Bleeding, injector Coding, Code Modulate Installation,etc. It also comes with advanced special functions including Cam Crank Relearn, Idle Relearn, Zero-Point Calibration, Fu-el Trim Reset, Power Balance, etc. Note:You don't need to buy any maintenance features in the mall because all of them are free!
- Full OBD2 functions for most cars:No Limit for Ford,for GM, for Chrysler, fit for 99% cars brands.Read/Clear Codes, Live Data, Freeze Frame, Vehicle Info., Clean the MIL, I/M readiness, O-2 Sen-sor Test, On-Board Mo-nitor(MODE 6), EV-AP System(Mode 8), etc. Help you pass e-mi-ssions tests without going to repair shop.(Please confirm if your vehicle model is compatible with the LAUNCH x431 FGC 2.0)
- Auto auth for FCA/SGW: Auto auth for FCA/SGW is designed fit for 2017 and laterfit for Chrysler /fit for Dodge / fit for Alfa Romeo /fit for Jeep /fit for Fiat vehicles.Use the latest software update feature AutoAuth to provide OBDII diagnostics, proactive testing, calibration and more for modern FCA/SGW vehicles, making diagnostics more secure. Note: FCA account registration and use available in the Americas.Please be aware that the LAUNCH x431 FGC 2.0 is unable to automatically detect the VIN for vehicles produced before 2006 or the newest 2025 models.
- Lifetime Free WiFI Updates: We provides wifi f-ree update with high update frequency, new features released monthly, one-Touch update via WiFi to enjoy more functions, get newest software, add more languages, and improve the performance. NO extra Fees!
- More Cost-effective Features: (1)Massive Online Resources through browser under new function "Code search": ,you can access to online code information + Repair Cases+ Operation video + Repair Tips within reach in browswer .(2)Lifetime Subscription free Update gives new features and functions as they roll out from LAUNCH, including expanded coverage for the latest vehicle makes and models. So you won't be stuck with an outdated diagnostic tool with limited car coverage.(3)One-touch AutoVIN Technology to automatically identify make, model, and year; quickly match the car diagnostic software.The LAUNCH X431 FGC 2.0 cannot automatically recognize the VIN of vehicles manufactured before 2006 or the latest 2025 models.(4)In addition, you can make an in-app purchase for more functions in the “MALL” module.(5)Battery Test:Battery Voltage Monitor to check vehicle battery voltage status in real-time.(6)Automatically generate Diagnostic Report; share via Email. DTC LookUp Library.(7)11 Languages Menu Support of English, French, German, Spanish, Italian, Russian, Portuguese, Japanese, Korean, etc.
- Advanced Qualcomm Snapdragon Chip: Like the X431 V 4.0, the LAUNCH X431 FGC 2.0 also utilizes an advanced Qualcomm Snapdragon chip, which increases efficiency and makes it smoother, smarter, and more stable
- All Features: When you buy this scanner, you can enjoy all the free features inside this product at no extra cost.
- Note:LAUNCH X431 FGC 2.0 supports all U.S. car brands for free, and car brands from other countries need to be purchased inside the mall to be used. Please confirm if your vehicle model is compatible with the LAUNCH x431 FGC 2.0. In addition the charging cable of this product is a USB charging cable, which is a universal cell phone USB data cable.
>>>>Waterproof and drop-resistant design: LAUNCH X431 FGC 2.0 is made of composite material that prevents damage caused by falling from a high place and can not be used, in addition, X431 FGC 2.0 is tightly fitted all around to maximize waterproofing, whether it is in the rainy days or your fingers are covered with water does not affect the product to work efficiently!
>>>>Perfect accessories fr.ee replacement s.ervice: If you use LAUNCH X431 FGC 2.0 process, lost accessories, such as USB charging cable, OBD2 plug, please c.ontact us, we will give you fr.ee replacement accessories, don't worry about accessories.
PS: Functions vary by car models and years, please check the compatibility first.
When a thorough diagnosis is your aim – spanning battery, steering, suspension, audio, or headlamp systems, etc. – LAUNCH X431 Elite 2.0 Pro for FGC Car brands professional scanner emerges as the ultimate choice. Perform same as LAUNCH X431 Series, but more cost-effective. It can compatible with Buick, fit for Cadillac, fit for Chevrolet,fit for Chrysler,fit for Dodge, fit for Ford of Europe,fit for Ford,fit for GM, fit for JEEP, fit for Lincoln,fit for Mazda, fit for GMC, fit for Alpheon,fit for Ravon,fit for Pontiac, fit for Saturn, fit for Hummer, fit for Oldsmobile, fit for Holden, Daewoo,fit for Workhorse cars (1996-2025) to read/ clear codes, read ECU info, view Live Data, do active tests, perform special functions and etc.
For all available systems, providing you with a Dealership-Level diagnosis, getting the accurate and in-depth diagnosis across all automotive systems. Smoother, Faster, More Accurate, Pinpoint System Faults in seconds.
ECU Information Retrieval: Access control unit details like unit type, version numbers, and more, offering crucial references for repair work.
Read/ Clear DTCs: Read fault codes to locate problems and clear the codes after certain repairs. After the device reads the fault code, the fault code will be cleared within the device if the vehicle's internal fault has been repaired. Please note that the device does not support clearing fault codes before the vehicle is repaired.
4-in-1 Live Data Stream Insights: Visualize sensor data through Live Data streams and graphs, recording and replaying data stream, including common values like Transmission Temperature and Misfire.
Freeze Frame Analysis: Capture a snapshot of current sensor values during issues like engine misfires, aiding in diagnostics. DTC Help & Repair Tips ,Compared to ONLY providing simple DTC definition of other scanner, LAUNCH X431 FGC 2.0 Scanner provides comprehensive repair support by offering detailed explanations, probable causes, and troubleshooting guidance for each Diagnostic Trouble Code (DTC) that is generated during a scan. This additional information assists you in identifying the root causes of issues and allows for more accurate and efficient diagnosis.
Active Tests/Bi-directional Control: Perform Active Tests/Bi-directional Control to accurately figure out the work status of modules.
Special Function: Conduct diverse daily automotive maintenance functions on specific systems, enhancing overall vehicle health.
LAUNCH X431 Elite fit for Ford/GM/Chrysler automotive scanner can scan 120+ modules same LAUNCH X431 Series like ECM(engine), TCM(Transmission), ABS, SRS(Airbag), Brake System, BCM(Body Control Module), EPS(Eletronic Power Steering), HVAC(Heat, Ventilation and Air Conditioning), TPMS(Tire Pressure Monitor System Reset), Radio, EPB and so on to perform OE level diagnostics to read and clear codes, view live data stream, perform active tests, and retrieve ECU information, allows you to get a faster and more accurate test result on all electronic systems
Notice: Functions vary by car models and years, please check the compatibility first.
>>>>As the 2025 upgraded version of LAUNCH X431 Elite, our Newest LAUNCH X431 Elite 2.0 Pro for GM/for Ford/for Chrysler auto diagnostic scanner inherits the powerful Bi-directional Control of the LAUNCH X431 Series, which makes it the most cost-effective LAUNCH scanner. Embodying the essence of Bi-directional Control, also referred to as Active Test, Actuator Tests, Functional Tests, Inspection Tests, or System Tests, the LAUNCH x431 elite 2.0 pro for FGC obd2 scanner supercharges efficiency by 5X, magnifying issue localization and diagnostic accuracy. This advancement saves mechanics' and workshops' time, transforming your auto workshop into the fast lane of diagnostics.
>>>>Powerful Bi-directional Control (Active Test) as a hot function for mechanic/workshop, can save you a lots of time and money as it sends a command to vehicle ECU to perform component test for checking ac-tuator's working status to quickly pinpoint problem parts without disa-ssembling the vehicle. By utilizing Bi-Directional Control let you quickly understand whether a specific system, component, or subsystem is operating normally. This function can significantly reduce the diagnostic effort, making it much easier to do time-consuming trouble-shooting. Having this bidirectional scan tool for FGC & Acura by your side would greatly smooth workflow.
* Note: Bidirectional control vary by car model and year, not available for all cars. Check compatibility first!
- If a non-functional part triggering failure – the culprit could be a flawed component, compromised wiring, a faulty relay. The LAUNCH X431 Elite 2.0 Pro fit for FGC bidirectional scanner intervenes with active tests, directly send commands to swiftly determine if the issue lies with wiring, relays, or components. This streamlined process takes merely < 5 minutes, while manual tests could require at least three times as long.
- Commonly-Used Active Tests including:
Headlamp Test/ Evap Tests/ Purge Solenoid/ Fuel Injector Test/ Modulate The Throttle/ Cycling A/C Clutch Relay/ Cycling Abs Motor Pump/ Cooling Fan Test/ Sunroof/ Operate Mirrors/ Turn On The Sound Horn/ Turn On The Radiator Fan/ Open/Close Windows/ Turn On/Off The Lights/ Test Door Actuators/ A/C Compressor Activation/ Compression Test/ Turn On/Off Front And Rear Side Acm Solenoid/ Turn The Fuel Pump On And Off/ Cycling The A/C/ Clutch On And Off/ Left Clutch Electromagnetic Coil Test/ Acceleration Device Test/ Oil Pressure Control Test/ Dynamic Camera Aiming/ Vehicle Level Position Calibration/ Brake Vacuum Pump/ Inlet And Outlet Valve Tests/ Open Brakes Tests/ Parking Brake Botors/ Wheel Speed Sensor Supply/...
* Note: the active test function and other functions varies by vehicle make, model and year, not available for all cars. (Active test is widely used on car systems, sub-systems and components to help you check if the car ac-tuators are all in good condition. Please make sure that the components to be tested are installed correctly before testing. )
PS:The LAUNCH X431 FGC 2.0 does not support automatic VIN reading for vehicles manufactured before 2006 or for some of the latest 2025 models. In such cases, manual VIN entry may be required.
All free resets are in the related systems, Functions Vary by Vehicle model and year, not all available. >>>>>>For example, the way to use TCM‘s special functions should go to Diagnose>Manual Choose Model&Year>Automatically Search>System Selection> Transmission Control Module (TCM) > Special Functions, then you will be able to see the list of special functions supported by this system, There are more than 100 types of special functions for all systems combined. *Note: Special functions vary by vehicle model and year. You'd better send VIN to check compatibility first. >>>DON'T Purchase Any Special Functions in the "MALL", which are available for all compatible car brands other than for GM. If you want to purchase any software in the Mall, Reach us to check compatibility firstly, as the software purchased in the Mall does not support refunds.
- Brake Reset: After replacing the brake pads, you need to reset the position of the brake pads before installing the new brake pads to close the warning light.
- Oil Reset: Close the oil service light, reset service mileage & service interval after replacing the engine oil, and the next maintenance calculation cycle is entered.
- SAS Reset: Learn to correct the angle and solve the problem of the steering angle of the steering wheel.
- Battery Matching: Use the power management system, the battery needs to be re-matched after the battery is replaced, so that the car computer can recognize the new battery.
- ABS Bleeding: When changing a new brake fluid, there is a high possibility that air will enter the brake fluid pipeline. In the traditional way, one person steps on the brake and another person changes the operating fluid. This function can perform the brake operation, and only one person is required to change the brake fluid.
- SUS Reset: This function needs to be performed to level the body height sensor in the air suspension system when the body height sensor and the control module or the car is leveled incorrectly.
- TPMS Reset: When replacing TPMS sensors or the signal from the sensor is lost it can quickly look up the tire sensor from the vehicle’s ECU, reset tire pressure and turn off the tire pressure MIL.
- GEAR Reset: The vehicle has a crankshaft position sensor. This sensor collects the 58-tooth signal of the flywheel to determine the top dead center ignition time of a cylinder (reference signal). If this sensor is replaced, the reference will be lost, and gear signal learning is necessary.
- Injector Reset (Injector Coding): The engine injector has a code. After replacement, you need to write a new code into the computer so that the car computer can correctly identify the injector.
- AFS Reset: It can detects the ambient light and then decides whether to turn on the headlights automatically. It can also adjust the headlights in time by monitoring the speed of the vehicle and the posture of the body.
- Throttle Adaptation: Initialize the throttle actuators so that the “learned” values stored on ECU are returned to the default state.
- AC System Relearn, 13. E.GR Adaption, 14. ADBlue Reset, 15. Air Level Calibration, 16. Crank/Cam Position Sensor Adaptive Learning, 17. D.PF Regeneration, 18. G.PF Regeneration, 19. Gearbox Relearn, 20. HV Battery Diagnostics, 21. NOX Sensor Reset, 22. Intelligent Cruise Control System, 23. Language Change, 24. Motor Angle Calibration, 25. Seat Occupancy Calibration, 26. Stop/Start Reset, 27. Sunroof Reset, 28. Tire Reset, 29. Transport Mode, 30. Windows Calibration, 31. Clutch Matching, 32. Turbocharging Matching, 33. Gateway Module Data Calibration, 34. ECU Reset, 35. Rainfall Light Sensor, 36. Fuel Trim Reset, 37. CAS Reset, 38. ALBBF initialization, 39. Actuator Recalibration, 40. HVAC Control Module Calibrate, 41. Engine Speed Control, 42. Fuel Trim Reset(Alcohol Content Reset), 43. Fuel Trim Enable, 44. Hybrid Control Compression T-est, 45. Cylinder Power Balance, 46. Fuel Injector Balance, 47. Crankshaft Sensors Relearn, 48. Idle learn Reset, 49. VGT Turbo Calibration, 50. Zero Point Calibration, 51. VIN Registration(Write), 52. ABS Initialization, 53. Headlamp, 54. Coolant Bleeding, etc. More Features Keep Growing...
11+ Languages Provide Better Diagnostic Understanding
- Serving global users in different languages, the Launch X431 FGC 2.0 escaner automotriz professional provides 10 languages to reduce the language barriers and facilitate a better understanding of DTC definition, diagnostic tips, vehicle terms, etc. 10+ languages including 1. English 2.Traditional Chinese 3.Spanish 4.French 5.German 6.Italian 7.Russian 8.Portuguese 9.Japanese 10.Korean
One-Touch WIFI Wireless Update:
- When the newer-version software is released, there will be a real-time notification upon the “Upgrade” icon in this obd2 scanner. With simple one touch, you’ll get this LAUNCH obd scanner updated for more powerful services, more supported vehicles, and more bug fixes. Don’t worry about the costs. There is no expiration date so you can save a lot of renewal fees. Just make sure you have a solid Wi-Fi connection for stable upgrading.
Solve All Problems,Cover 99% Functions of Cars! Fit for Ford / fit for GM / fit for Chrysler /fit for Buick/ fit for Cadillac/fit for Chevrolet/ fit for Dodge/fit for JEEP/fit for Lincoln/fit for Mazda
- When choosing an car scanner diagnostic for all cars, one of the most important considerations is how compatible it is with different vehicles. This LAUNCH diagnostic tool has expend vehicle coverage, fit for Ford /fit for GM /fit for Chrysler /fit for Buick/ fit for Cadillac/fit for Chevrolet/fit for Dodge /fit for JEEP /fit for Lincoln/fit for Mazda till 2025. The product is compatible with vehicles manufactured between 1996 and 2025. It does not support vehicles made before 1996, and some of the latest 2025 models may also be incompatible
- NOTE:The LAUNCH X431 FGC 2.0 does not support all brands vehicles.This device is compatible exclusively with vehicles manufactured by Ford, Chrysler, and General Motors (GM). Functions vary by car models and years. We recommend reaching out to our team to verify compatibility with your specific make and model.
Customer Reviews
Check Engine Light came on and thought it was about time to take a chance and buy my own code reader.My prime concern was not to spend a huge amt of money on a pro quality unit, but to get something the average home mechanic could rely on.After reading some reviews, I picked up the OBD Mate OBDII OM123 reader.I was hesitant to buy it since AutoZone tried reading my code with 2 separate readers and both failed.Within 5 minutes of receiving my OBD Mate, I was able to read my code successfully and identify the possible problem.I then was able to reset the code to see if the problem was persistent.I have a 2001 Toyota Tundra 4.7 truck and this worked like a charm.Very easy to use and well worth the money.Should have picked one up years ago.
I fix my own vehicles because its hard to find a mechanic I can trust to do the job right. This code reader is phenomenal. It gives diagnostics on everything from ecm and tcm, all the way to tailgate latch module, door modules, hvac module, all of it. The best part is you can access and control those modules from the code reader to specifically find out which part isn't working. 5 stars
I purchased this tool to help diagnose an issue with the AC on a 2006 Ram diesel truck. After replacing the AC clutch the AC would still not turn on. The issue was the TIPM was sending a stored error code from when the AC clutch failed. A quick reset of the trouble codes solved the problem. It was SUPER easy to use and I was surprised how quick and simple the setup was.Next I used it to diagnose a park sensor issue on a 2017 Ram 1500. This thing is great and I wish had purchased it sooner. I hope it lasts and keeps working great, but even if the only success I have with it is fixing these two issues, it still paid for itself by saving a trip to the dealer...who sucks.
Overview- excellent little scantoolI have been looking for an additional, small, basic scantool to add to my toolbox for a while. I already have a Launch X431 Pro V+ 4.0, and decided to give this little, more basic x431 a shot. I am SO glad that I did.For context, I am a ford technician, but I work on everything. I received this scantool about 3 days before it’s estimated arrival date, so good on that. I opened the box to find the scantool in its own little black pouch, which is nice. The OBD cable needs to be attached to the scantool- no Bluetooth here. I powered the tool up and connected a USB-C cable to charge it, and found it was at 88% charge. Connecting to WiFi is easy, and I ran the updates available. After it was ready, I went to a superduty just to see what this thing does.Upon plugging into the DLC, the scantool automatically detects the VIN- no button pushing necessary. You can do a full scan, then select any module you want to go deeper into. This scantool will display codes and give you access to ANY module in the truck that’s communicating, I got a c1001 and a b115e from APIM and BCM, respectively. I went into pcm to check some basic stuff. Data logger can display 4 pids at once, but you have access to 98% of the pids that IDS/FDRS has. Pulling up fuel tail desired and actual pressure, low side pressure and voltage revealed the graphs respond quickly to actual vehicle readings. The setup is VERY similar to my much more expensive 4.0+, which I love. I decided to look around… and this thing has power balance. A $250 scantool had freakin power banalce. And relative compression. And scr leak test, dosing test, manual regen, IQA programming, WOW! I wasn’t expecting this thing to be as in depth as it is for this price range. Even if I just use this for regens, it’s going to pay for itself in no time. I ran power balance, which indicated no concerns (this vehicle is in fora fuel leak, so I wasn’t expecting any). I ran relative compression, and it shows 0% across the board, as it should.I have a Tahoe in my bay and I went ahead and hooked to it as well. Same deal- automatic detection, full system scan detected multiple low voltage dtcs, as well as faults in EBCM and BCM. I pulled up tire pressure and realized one thing I forgot to do- change unit measurements to imperial. No biggie, it’s an easy change in settings.I’ll update as I get different vehicles in, but right out of the gate I’d give this thing 10 stars if I could. It’s a $250 tool that blows my Innova and Actron scantools in the same range out of the water. This thing has a place in any technicians tool box, highly recommend it!
Ok I was a little bithesitant to buy it at 1st but I really wanted to have my own scanner and I am so glad I did I got the item very quick but I do have amzon prime so that helps😁 This is so user friendly just plug and play but remember this is only for 96 and newer cars 🚗 withvehicles with obdll computers 💻 read the codes I had and I was able to clear my codes after even lets you see pending codes as well this is a must have
Launchx431online.com is the official website of Shenzhen Kerui United Technology Co., Ltd., Which is the online agent authorized by Launch.
Launch Official Authorized Files
Launchx431online.com offers free shipping in US/EU/UK.
Note: If you buy from eu.launchx431online.com to a US or UK address, you will be charged €70 for shipping. US/UK free shipping, please visit the UK, US website to buy.
US website: https://launchx431online.com
UK website: https://uk.launchx431online.com
1. Delivery time
Order processing time: After receiving the order, it will be processed within 1-2 working days. The order processing deadline for the day is 3 pm GMT+8:00. Usually, it may take 3 to 7 working days for the parcel to arrive in most countries or your place. Orders placed over the weekend may experience delays.
The parcel will be sent out from US/EU/UK local warehouse, It will match the nearest warehouse shipment according to your order address. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.
| Country | Estimated Delivery Time | Item Price | Shipping Fee | Courier |
| United States | 3-5 working days | / | 70.00 EUR | DHL, UPS, FedEx, and EMS |
| United Kingdom | 3-5 working days | / | 70.00 EUR | DHL, UPS, FedEx, and EMS |
| Canada | 5-7 working days | / | 70.00 EUR | DHL, UPS, FedEx, and EMS |
| Spain | 5-7 working days | / | Free Shipping | DHL, UPS, FedEx, and EMS |
| Europe | 5-7 working days | / | Free Shipping | DHL, UPS, FedEx, and EMS |
| Germany | 3-5 working days | / | Free Shipping | DHL, UPS, FedEx, and EMS |
| France | 5-7 working days | / | Free Shipping | DHL, UPS, FedEx, and EMS |
| Other Countries | 5-7 working days | 0.00 - 100.00 EUR | 70.00 EUR | DHL, UPS, FedEx, and EMS |
| 101.00 - 500.00 EUR | 70.00 EUR | |||
| 501.00 - 1000.00 EUR | 70.00 EUR | |||
| ≥ 1001.00 EUR | 100.00 EUR |
The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved. Asking for forgives for any inconvenience.
2. Cancel the order
If you contact us promptly after purchasing, we can cancel your order for you. If your payment has been completed but your package has not been shipped, you may cancel your order before the item ships. We will refund your money in full.
Please note that the order cannot be canceled once the package has been shipped.
3. About tax
In rare cases, an order may be charged customs fees by your government rather than our website, and you will be responsible for paying these fees. We apologize for any inconvenience caused, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.
Any question, be free to contact us , and we will get back to you in the first chance!
Thank you all for your concern and support!
Company: Shenzhen Kerui United Technology Co., Ltd.
Company address:Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839
- Purchases from our website.
- Returns must include all accessories.
- The product must be in its original packaging and in "new" resalable condition. Any products that are not in "new" resalable condition or are missing original packaging may be refused or incur a re-stocking fee.
- In regions where it is prohibited by law, no re-stocking fees will be charged. In some areas, re-stocking fees may be taxed.
- If the product does not meet the above conditions, the return may be rejected.
- The return acceptance period is 30 days. If you wish to cancel an order or return a product without any manufacturing defects, the return shipping costs will be borne by the customer.
- If you use prepaid shipping for a return and the return is not due to an error by our website, the return shipping fee will be deducted from your refund. When we provide a return label, we will give you an estimated return shipping cost. If the return is due to an error by us, we will also refund the return shipping cost.
- Purchases from other platforms(Amazon, eBay, etc.).
- Return request made more than 30 days after receiving a product (based on the logistics sign-off date).
- Returned product doesn’t include all original accessories and promotional gifts, or contains items damaged by user error.
- Any fault or damage of the product is caused by non-product-related issues such as collision, fire, unauthorized modification, entry of foreign bodies (water, oil, sand, etc.), and improper installation or use.
- Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
- Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.
- Received product has not been sent back to us within the specified return period after return confirmation from our service team.
- Other circumstances stated in the policy.
- Custom Orders: Custom or personalized orders are not eligible for return. These are products made specifically for you (e.g., based on size, color, finish) or made to order by the manufacturer. Products purchased from third-party dealers or other websites (e.g., Amazon, Google) will have return policies as outlined on those platforms.
- For quality issues: During the warranty period, our Website will cover the cost of replacement or repair services. After the warranty period, only repair services are available, and no replacement will be provided.
- For non-quality issues: During the warranty period, our website will cover the cost of repair services. After the warranty period, repair services may still be provided for a partial compensation fee.
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Coverage Scope |
Scenario |
Covered |
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Loss |
Lost during transit
|
Yes. |
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Partially lost during transit |
Yes. |
|
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Porch piracy incident |
Yes. |
|
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Damage during transit |
When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable |
Yes. |
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The Logistics misdelivered the shipment to an incorrect address |
Logistics provider delivery error (excluding errors caused by the consumer). |
Yes. |
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Delay |
Delay |
Yes. 5USD/Order |
- Do not return severely damaged batteries, such as those with broken casings, swelling, or leakage. If such batteries are returned, they will be discarded by us and cannot be returned to the customer.
- Due to product version differences, global warranty services are not supported. Warranty services are only available at designated repair centers. If repair services are required outside the region of purchase, they will be offered on a paid basis, subject to the local inventory and service center's discretion.
- Any loss resulting from incorrect shipping addresses or recipient refusal to accept delivery will be the responsibility of the customer.
- For cross-border returns, prior approval is required. Customers are responsible for any customs duties and clearance fees incurred during the process.
- Products damaged by water exposure are considered beyond repair and cannot be serviced. In such cases, we will offer product replacement services instead. Please be aware of it before sending your product for repair.
- To protect your rights, please inspect the product upon delivery to ensure it is intact and undamaged (e.g., no damage caused during shipping). If you notice any abnormalities, please report them within 30 calendar days of receiving the product. Failure to report within this period will be considered as acceptance that the product was received in good condition and functional. In cases of damage caused during shipping, you must contact our customer service team within 24 hours of delivery for assistance. Claims reported beyond this time frame cannot be processed due to logistics company policies.
Company: Shenzhen Kerui United Technology Co., Ltd.
Company address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839
Email: service@launchx431online.com