Launch X431 PRO3 APEX Bidirectional Scan Tool

€899,00 €726,00
Model :

LAUNCH X431 PRO3 APEX Scan Tool Automotive Tools

Bullet Points:

[2023 LAUNCH X431 PRO3 APEX] Upgrade ver. of X431 V+ scan tool, X431 PRO3 APEX inherits its stable diagnostic functions and adds more advanced features: topology mapping, 50+ services, online/offline E.CU coding, PMI functions for Lincoln & Mazda, etc. Enlarge 1996-2024 vehicle coverage (CAN FD & DoIP, FCA & Renault SGW access, HD truck diagnostics, etc). Newly introduce “Intelligent software updating”. To adapt to increasing diagnostic problems and customers’ repair needs. 

[Powerful E.CU Coding, Abundant Code Data] LAUNCH X431 PRO3 APEX OBD2 scanner holds higher accurate code data and larger coverage ahead of competitors, providing max convenience for fast repair: 1) E.CU Coding is used to replace/match.relearn/recode new modules; 2) Coding Backup/Reverve salvages failed coding operation; 3) Online Coding & Personalization & OE-setting Customization; 4) VAG Guided Functions ease complex repair; 5) PMI for Mazda/Ford. Note: Not available for all models.

[One-Stop Intelligent Diagnosis] Newly developed topology map can directly access all systems, check module communication status, and mark DTCs to locate problems at an average of <5 minutes. During diagnostics, LAUNCH diagnostic tool provides detailed repair guides: repair tips, DTC help, tech handbook, product manual, FAQ, etc to make your work 200% easier. After finishing diagnostics, X431 PRO3 APEX can automatically clear all DTCs and generate diagnostic reports for recording & printing.

[Global No.1 Vehicle Coverage] Serve 160+ brands and 1996-2024 models, cover 99% of vehicles. X431 PRO3 APEX escaner automotriz supports CAN FD & DoIP that allows 14x faster data transfer on future newer models. Provide FCA & Renault SGW access to sE.CUre unl~ock gateway and successfully perform DTC diagnostics, active test, E.CU coding, initialization, etc. Extend diagnostic work to DC9~36 V vehicles & HD trucks by extra buying HD3 module such as Benz, Man, Volvo, Iveno, Fuso, Isuzu, UD, etc.

[50+ Services & 25+ Languages] Designed for mechanics, workshops, and garages, LAUNCH automotive tool combines 50+ services to actively reduce unnecessary cost and meet 95+% repair needs including Crank Position Sensor Adaptive Learning, Adaptive Front Lighting, Air Level Calibration, EPB Reset, AFS Reset, Gearbox Reset, Oil Reset, Brake Reset, ABS Bleeding, TPMS Reset, Throttle Matching, etc. Regular software upgrades for more new features. 25+ languages offer better repair understanding.

[All System Diagnostics + Bidirectional Control] Same diagnosis as dealership level, LAUNCH scanner can diagnose all accessible systems, read/clear DTCs, check live data, view E.CU information, and get accurate in-depth results. As a bi-directional scanner, it can do active tests on most modules including engine, windows, headlamp, air conditioning, etc. to check their status and judge the problem causes. 12-in-1 real-time data stream allows you to view system running in graph/text.

[Extensive Modules Add More Check] LAUNCH X431 PROS APEX obd2 scanner bluetooth extends functionality modules to enhance diagnostic capacity. X431 HDIII: enlarge diagnostic services to 24V heavy-duty trucks. X431 BST360: Monitor vehicle battery health status. Videoscope: Check the hard-to-reach parts (pump, engine, pipes, etc). X431-PROG3: For advanced key programming & module clone. ADAS mobile/PRO: Calibrate driver assistance systems. X431 Printer/Scopebox/Multimeter/More.

[LAUNCH Scan Tool: No-Worry Purchase] As the largest reliable & LAUNCH-authorized online store, we own high ratings and a larger audience group among aftermarkets over the past 8 years. All users who choose LAUNCH X431 PRO3 APEX can get a 12-month undertaking, a 24-month free updating, and lifetime free tech instruction. 

LAUNCH X431 PRO3 APEX: 2023 New Generation of Repair Master for Global Vehicles

Upgrade version of X431 V+ and new member of X431 scan tools, LAUNCH X431 PRO3 APEX diagnostic scanner has inherited all the strengths of X431 V+ scanner and deeply researched & developed new functions of 2023 year to enhance diagnostic capacities with affordable cost such as Topology Mapping, 50+ Reset Functions, VAG Guided Functions, Online & Offline E.CU Coding, Bi-directional Control, Component Matching, OE-level All System Diagnostics, etc.

New Advantageous Functions:

  • New Topology Mapping: Intuitively present vehicle communication status & problem location. Effectively increase 5x faster diagnostic performing.
  • New CAN FD & DoIP: Communicate with more vehicles at a higher diagnostic speed and data transfer.
  • New Guided Functions: Provide corresponding tips, auto log-in services, matching, setting and coding instruction for Au~di, VW, Skoda, etc.
  • New FCA SGW Vehicles: Provide sE.CUre access to perform more diagnostics without gateway limitation. Compatible with Fiat, Chrysler, Dodge, Alfa Romeo, etc (2018 and later).
  • New 24V Heavy Duty Truck Support: Work with X431 HD3 module to diagnose heavy-duty vehicles & commercial cars.

Comprehensive Diagnostic Functions:

50Reset Functions: Operate various module reset / relearn / adaptation / calibration after repair and recovering vehicle functionality.

OE-Level System Diagnostics: Perform the same diagnostic process as the OEM scanner to scan all the system faults.

Bi-directional Control: Operate active tests to quickly pinpoint problems and improve diagnostic efficiency.

Online Coding: Access the online data from the OEM server to do high-level repairs.

Component Matching: Match the new E.CUs with the vehicle after replacement.

Personalization: Allow you to activate high-end functions and disable unneeded functions to meet customers’ needs.

Customization: Customize vehicle preset function to the audience’s needs.

E.CU Replacement: Match the new E.CUs with the vehicle after replacement.

Enhanced Hardware Configuration

√Updated DBSCar VII VCI, CAN FD & DoIP compliant and BT & USB dual connection supported. √ 2.0GHz 4-Core CPU goes smooth multi-task dealing. √Android 10.0 OS keeps stable & faster data transfer and vehicle diagnostics. √4GB+64GB Memory stores more diagnostic data. √1280*800 Resolution √6300mAh Battery √8MP Rear Camera √ 2 Years Updates √ 2.4 & 5 GHz Dual WiFi √10-inch Touchscreen.

 

LAUNCH X431 PRO3 APEX: LAUNCH Coding Functions Meet Maximum Personalized Needs

Vehicle E.CU diagnosis has always been an important part of high-end repair. The complexity of the E.CU coded data is often confusing. E.CU coding involves matching, relearning, and modification to all the E.CU modules, which can fix complex E.CU-controlled issues. Compared with other scan tools, LAUNCH E.CU coding functions feature more nature: larger vehicle coverage, no-fee function supports, higher diagnostic accuracy, more complete code data, accessible OEM data, etc.

E.CU Coding: refers to updating existing code in the E.CU with specific values or parameters.

  • Rewrite the code to match the replaced component after repair or replacement.
  • Modify codes to activate preset functions as customers’ needs.
  • Flash the hidden functions to improve driving capacity.
  • Retrofit new modules for better comfort & safety.
  • Online coding for automatically getting code data from the cloud server.
  • For Ford, Mazda, Jaguar, Vauxhall, Opel, Benz, BMW, Au~di, Porsche, VW, Nissan, Infiniti, Hyundai, etc.

Flash Hidden Functions: apply to personalize/customize vehicle preset functions.

  • auto start/stop; mirrors automatic folding and unfolding; seat belt beep sounds; changing the brightness of the dashboard; remote windows control; acoustic pedestrian protection; air conditioning setting memory; etc.

Modification & Retrofit: retrofit new modules for better comfort & safety.

  • Modifying Headlamps, Fog Lights, Brake Pad, Battery with Different Capacity, etc.
  • Retrofitting ADAS System, Distance Control Module, Lane Departure Module, etc.

Easy E.CU Coding Process: Online Coding - Download Code Data - Automatically Code Adaptive Data - Clear DTCs (Note: Detailed Operating Steps Vary by Models.)

Global Vehicle Coverage: 160+ Brands + HD Truck Diagnostics + FCA & Renault SGW Vehicles

2023 LAUNCH X431 PRO3 APEX tools for mechanics cover global 99% of vehicles and include 160+ brands & 100000+ models on the road. Power by enhanced software configuration, this LAUNCH X431 PRO3 APEX scan tool provides perfect solutions to incompatible vehicle models, non-supported vehicle protocols, limited gateway, etc.

  • CAN FD & DoIP: CAN FD empowers data transfer to be faster and improves diagnostic efficiency for newer 2024-year vehicles. Unlike other scanners, LAUNCH DBScar VII VCI provides a stable CAN FD connection without buying extra CAN FD cables. Another DoIP support even improves 300-400 times quicker work efficiency. (Note: Buying additional DoIP cables is needed.)
  • FCA SGW Access: For the 2018+ FCA vehicles (Fiat, Chrysler, Jeep, Alfa Romeo, etc.) equipped with the SE.CUrity Gateway module, LAUNCH X431 PRO3 APEX diagnostic scan tool can help you to login to the FCA account and perform diagnostic functions such as clearing DTCs, bi-directional tests, and calibrations.
  • Renault SGW Access: Serve 2019+ Renault SGW vehicles include CLIO V, CAPTUR II, CAPTUR II CN, MEGANE IV ph2, ESPACE V ph2, TALISMAN/SM6 ph2, NEW ZOE, ARKANA CN, XM3/NEW ARKANA, NEW SANDERO/LOGAN, etc. Unl~ocking sE.CUrity gateway to perform ser~vice function, active test, coding, programming, etc. (Note: We provide FCA & Renault operation guidance. You can message our post-sale team if needed.)
  • 1996-2023 Vehicles: Work well with global main vehicles from 1996-2023. [America] Ford, Lincoln, Chrysler, Dodge, GM, Cadillac, Chevrolet, Buick, GMC, etc. [Europe] VW, Seat, Skoda, Peugeot, Citroen, Renault, Volvo, Vauxhall, Smart, Saab, Porsche, Mini, Lancia, BMW, Jaguar, Fiat, Citroen, Benz, Bentley, Au~di, etc. [Asia] Acura, Lexus, Suzuki, Subaru, Mitsubishi, Mazda, Kia, Isuzu, Infiniti, Hyundai, Honda, Daihatsu, Daewoo, etc.
  • New DC9~36 V & 24V HD Truck Diagnostics: LAUNCH X431 scanner can work with X-431 HD III Heavy Duty Module (sold separately) to extend stable & high-speed diagnostics for heavy-duty vehicles: Benz, Man, Volvo, Daf, Scania, Iveco, Renault, Freightliner, International, Kenworth, Peterbilt, Stering, Western Star, Mack, Fuso, Isuzu, UD, etc. 
  • Vehicle Coverage Check: LAUNCH X431 scan tool provides a ‘Vehicle Coverage Check’ function that you can check if the coverage (models, diagnostic systems, functions, etc.) will work for your car before operating diagnostics, thus reducing unnecessary waste of time and effort. 

LAUNCH Intelligent Solutions, One-Stop Solve Complex Vehicle Problems

  • Topology Mapping with Clearer DTC Display: This is the first application of topology mapping in automotive diagnostics. On the visual side, LAUNCH X431 PRO3 APEX diagnostic scan tool displays all the vehicle system health states in different colors and the communication between modules. As to the utility, it can quickly tell the mechanics how many fault codes each system has to solve.
  • Repair Information Center Guides Easy Maintenance: Same as Snap-on tools, LAUNCH team invests great development in integrating repair information to help global users obtain valuable diagnostic information and reduce the repair difficulty, including Operation Tips, DTC Help, Technology Handbook, Product Manual, FAQ,etc
  • 12-in-1 Live Data Graph: LAUNCH X431 PRO3 APEX automotive scanner can display 12-in-1 live data in a graph to help mechanics intuitively monitor vehicle status and accurately analyze/diagnose vehicle problems. All the diagnostic data can be well stored/ recorded/ played back/ viewed.
  • Diagnostic Report: LAUNCH scanner for mechanics can automatically generate diagnostic reports and be stored in diagnostic history. You can self-serve download/print/share these reports whenever you want! If you need some repair help, you can attach the diagnostic reports to your message/diagnostic feedback and help our professional technicians to locate the problem causes.
  • Remote Diagnostics: No need Team Viewer, this LAUNCH self-developed remote diagnostics technology supports both super remote diagnostics (LAUNCH Scanner with LAUNCH Scanner & LAUNCH Scanner with PC) and WEB remote diagnostics, which aims to help repair shops or technicians launch instant messaging and remote repair, making the job get fixed faster.
  • Online Diagnostic Feedback: This function allows you to submit your diagnostic problems to the LAUNCH team for professional analysis and troubleshooting and timely get repair solutions.
  • 25+ Language Support: English, German, Spanish, French, Traditional Chinese, Japanese, Polish language, Portuguese, Russian, Korean, Dutch, Swedish, etc. You can quickly change language settings by yourself, no need to message post-sale help.

LAUNCH X431 PRO3 APEX Scanner: 50+ Reset Functions for 160+ Vehicle Coverage

Compared to high-end diagnostic tools in the same price range, LAUNCH X431 PRO3 APEX diagnostic scanner holds more diagnostic functions than other brands and keeps updating for newer functions & coverage. 50+ maintenance functions involve all aspects of Reset/Relearn/Match/Calibration to 99% of vehicles.

  • Oil Reset: Reset the oil life system and turn off the oil light to start a new cycle.
  • EPB Reset: Reset the calipers, brake discs or pads after replacing the electronic parking brake system.
  • TPMS Reset: Reset the tire pressure system and turn off the MIL light.
  • BMS Reset: Re-match the battery control module and motoring sensor.
  • IMMO Reset: Disable the lost k~eys and add new k~eys & remote control for vehicles with low-grade anti-theft systems.
  • Throttle Matching: Initialize the throttle actuators to the default situation.
  • Windows Calibration: Perform door window matching to recover E.CU original mode.
  • Seat Calibration: Calibrate the memory in replaced or repaired seats.
  • Lang Change: Change the instrument displaying language.
  • Headlamp: Initialize the adaptive headlamp system.
  • Injector Coding: Code the in~jector after replacing or adjusting it to correct the fu~el injection volume of each cylinder more accurately.
  • Steering Angle Reset: Reset the steering angle to zero to keep the car running straight.
  • Sunroof Reset: Reset sunroof lo~cking & closing, closing on rainy days, slide/tilt sunroof memory function, outside temperature threshold, etc.

Note: *Explore more maintenance functions by accessing menus of “Vehicle Brand - Car System - Car Module - Ser~vice Functions”. Available functions vary by model, make, year, etc. You can check the compatibility by messaging us.

LAUNCH X431 PRO3 APEX Scanner: Add-on Tools for More Uses & More Accurate Diagnostics

  • Battery Tester (BST360): Pair with the BST506 to monitor vehicle battery health status, generate the health report within 3 seconds and intuitively display all data on the color screen.
  • Videoscope (VSP600): Help technicians to check issues on unreachable parts in a vehicle, such as the engine, fu~el tank, braking system, etc. Pair with LAUNCH X431 PRO3 APEX automotive scanner and get real-time check videos to do deeper vehicle repair.
  • IMMO Programmer (X-PROG3): Perform the read-write function for vehicle k-eys, EEPROM, MCU, and EEPROM/FLASH of a vehicle engine and gearbox E.CU. More includes anti-theft type identification, remote control matching, anti-theft password reading and anti-theft component replacement, etc.
  • ADAS Calibration: Calibrate a wide range of camera-based & radar-based driver assistance systems, such as LKA system, ACC system, LDW system, and AVM system. ADAS can warn drivers of potential dangers and help the driver remain in vehicle control to prevent an accident.
  • WiFi Printer: To print out diagnostic reports, live data, and other information without taking too much time.
  • Scopebox: To quickly acquire circuit signals.
  • Sensorbox: To simulate vehicle sensor faults.
  • Multimeter: Allow you to measure the physical parameters such as voltage, resistance, frequency, etc.

IMMO & Key Programming

LAUNCH X431 PRO3 APEX Pro5 can perform the anti-theft k-ey matching for the following cases: reset IMMO E.CU, add new keys, deleting key data, match remote control, etc. When working with X-PROG3 (sold separately), this programming tool can act read-write for vehicle key, EEPROM, MCU, and EEPROM/FLASH data of vehicle engine/gearbox E.CU.

Programmable Module Installation

LAUNCH X431 PRO3 APEX automotive tools for mechanics feature PMI (programmable module installation) functions that can be used to replace or initialize a new/used module when you need to copy the data from the original module and install it to the new unit to finish the module replacement. Compatible with Ford/Lincoln/Mazda.

VAG Guided Functions

Differentiating from traditional diagnostics, LAUNCH diagnostic tool equipped with guided functions, provides OE-level operating instruction for diagnostic reference and simplifies the complicated diagnostics. Targeted on different car models and configurations, there is related operation guidance that provides corresponding tips, auto log-in, matching, setting and coding.

Bi-directional Control

The LAUNCH bidirectional tool can send the commands to all E.CUs and conduct mutual control with the vehicle sub-systems & components to quickly pinpoint the problems, saving you from messy vehicle diagnostics and shortening diagnostic time. The active test usually functions on all systems such as headlamps, windscreen wipers, windows & doors, sunroofs, mirrors, etc.

Customer Reviews

Based on 62 reviews
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(59)
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L
Luca.15
La valise de diagnostic Launch X431Pro3 Apex est un bon appareil de diagnostic professionnel

La valise de diagnostic Launch X431Pro3 Apex est un bon appareil de diagnostic professionnel. J'espère que tu vas bien profiter de cet outil de diagnostic.

A
Anonymous
Все

Все хорошо

B
Brittany Solomon
Works pretty well so far.

I bought this to supplement the Autel Maxisys scanner that I already have. It's a good idea to have a couple of different scanners, because invariably one will do something the other can't. I have to say that this one is sometimes easier to use and the battery lasts for quite a while. However, the Autel scanner is superior in most instances. Still, for the price, this scanner is pretty great.

A
Alexis Johnson
Perfect mid range tool

I did notice a few active tests did not function, otherwise the tool has been great for the amount of time I have had it.It is a very good value for the price, it is not a full fleged professional tool, but it is good for the heavy DIY application for someone who understands how to use the tool properly.

D
David Hernandez
Excellent!!!

Excellent product! Received it way earlier than expected and packaging was great. Such a useful tool with so many features to it.

Launchx431online.com is the official website of Shenzhen Kerui United Technology Co., Ltd., Which is the online agent authorized by Launch.

Launch Official Authorized Files

Launchx431online.com offers free shipping in US/EU/UK.
Note: If you buy from eu.launchx431online.com to a US or UK address, you will be charged €70 for shipping. US/UK free shipping, please visit the UK, US website to buy.
US website: https://launchx431online.com
UK website: https://uk.launchx431online.com

1. Delivery time
Order processing time: After receiving the order, it will be processed within 1-2 working days. The order processing deadline for the day is 3 pm GMT+8:00. Usually, it may take 3 to 7 working days for the parcel to arrive in most countries or your place. Orders placed over the weekend may experience delays.

The parcel will be sent out from US/EU/UK local warehouse, It will match the nearest warehouse shipment according to your order address. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.

Country Estimated Delivery Time Item Price Shipping Fee Courier
United States 3-5 working days / 70.00 EUR DHL, UPS, FedEx, and EMS
United Kingdom 3-5 working days / 70.00 EUR DHL, UPS, FedEx, and EMS
Canada 5-7 working days / 70.00 EUR DHL, UPS, FedEx, and EMS
Spain 5-7 working days / Free Shipping DHL, UPS, FedEx, and EMS
Europe 5-7 working days / Free Shipping DHL, UPS, FedEx, and EMS
Germany 3-5 working days / Free Shipping DHL, UPS, FedEx, and EMS
France 5-7 working days / Free Shipping DHL, UPS, FedEx, and EMS
Other Countries 5-7 working days 0.00 - 100.00 EUR 70.00 EUR DHL, UPS, FedEx, and EMS
101.00 - 500.00 EUR 70.00 EUR
501.00 - 1000.00 EUR 70.00 EUR
≥ 1001.00 EUR 100.00 EUR

 

The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved. Asking for forgives for any inconvenience.

2. Cancel the order

If you contact us promptly after purchasing, we can cancel your order for you. If your payment has been completed but your package has not been shipped, you may cancel your order before the item ships. We will refund your money in full.
Please note that the order cannot be canceled once the package has been shipped.

3. About tax

In rare cases, an order may be charged customs fees by your government rather than our website, and you will be responsible for paying these fees. We apologize for any inconvenience caused, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

Any question, be free to contact us , and we will get back to you in the first chance!
Thank you all for your concern and support!

Company: Shenzhen Kerui United Technology Co., Ltd.
Company address:Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839

 


All products come with a 30-day limited return and refund guarantee.

For any reason, undamaged products are eligible for return and refund within 30 days (except for items marked as non-returnable by our Website).

When you need return the product, please contact our customer service team first. Please do not ship items back without any request. Otherwise, we can not handle your return and it will be destroyed. Then the refund will be not issued.

Once we receive your returned product, we will process it within 2-3 business days. Refunds will be credited to your original payment account. (Depending on your bank's processing time, it may take up to 7 days for the refund to appear in your account after we process the return.) *Software, subscription-based products, or similar items are not eligible for returns or refunds.

Return Fees
For used and dameged returns (Over 30 Calendar Days), we may charge a restocking and handling fee. Upon return of the product will promptly issue you an 80% refund of the purchase price. It will take 5-7 working day to receive the package. After we receive the item, we will refund you within 3 working day. The refund can be received within three (3) business days.

*Service fee refers to additional costs incurred by the seller during the return process. The fee is calculated based on the total order price, including product tax, logistics, retrieval, repackaging, and re-stocking costs.

You Can Request Return Service Where:
  • Purchases from our website.
  • Returns must include all accessories.
  • The product must be in its original packaging and in "new" resalable condition. Any products that are not in "new" resalable condition or are missing original packaging may be refused or incur a re-stocking fee.
  • In regions where it is prohibited by law, no re-stocking fees will be charged. In some areas, re-stocking fees may be taxed.
  • If the product does not meet the above conditions, the return may be rejected.

Important Notes:
  • The return acceptance period is 30 days. If you wish to cancel an order or return a product without any manufacturing defects, the return shipping costs will be borne by the customer.
  • If you use prepaid shipping for a return and the return is not due to an error by our website, the return shipping fee will be deducted from your refund. When we provide a return label, we will give you an estimated return shipping cost. If the return is due to an error by us, we will also refund the return shipping cost.

Return & Refund Service will not be Provided Where:
  • Purchases from other platforms(Amazon, eBay, etc.).
  • Return request made more than 30 days after receiving a product (based on the logistics sign-off date).
  • Returned product doesn’t include all original accessories and promotional gifts, or contains items damaged by user error.
  • Any fault or damage of the product is caused by non-product-related issues such as collision, fire, unauthorized modification, entry of foreign bodies (water, oil, sand, etc.), and improper installation or use.
  • Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
  • Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.
  • Received product has not been sent back to us within the specified return period after return confirmation from our service team.
  • Other circumstances stated in the policy.
  • Custom Orders: Custom or personalized orders are not eligible for return. These are products made specifically for you (e.g., based on size, color, finish) or made to order by the manufacturer. Products purchased from third-party dealers or other websites (e.g., Amazon, Google) will have return policies as outlined on those platforms.

Warranty Policy
After-Sales Service for Quality Issues
If a product develops a non-human-induced quality issue during its applicable warranty period, you may contact us to apply for a return. Upon verifying that the issue qualifies under our policy, the product will be inspected. If the warranty claim is valid, the product will be repaired and returned to you, or replaced with a new one. Repairs or replacements will be determined and covered by our website.

Warranty Coverage and Policy
If the product experiences a performance failure during the valid warranty period, you are eligible to apply for warranty service.

  • For quality issues: During the warranty period, our Website will cover the cost of replacement or repair services. After the warranty period, only repair services are available, and no replacement will be provided.
  • For non-quality issues: During the warranty period, our website will cover the cost of repair services. After the warranty period, repair services may still be provided for a partial compensation fee.
The warranty period is defined in the product's user manual and begins from the date of purchase, as shown on your invoice. Please retain your invoice as proof of purchase. (If a valid invoice is unavailable, the warranty period will be calculated from the product's manufacturing date.)


Conditions for Free Warranty Service
The product is used as intended under normal conditions during the warranty period and experiences a non-human-induced performance failure.
The product has not been disassembled, modified, or enhanced without authorization, and the failure is not caused by improper use.
Valid proof of purchase, including invoices or receipts with order numbers, is provided.


Xcotton Shipping Protection Service
Xcotton's Shipping Protection covers common losses and damages during package transit, ensuring consumer confidence. Claims processing is pivotal to this service. To streamline the experience, this guide outlines how consumers claims shipping protection.

* The corresponding price insurance will be automatically selected based on the order amount and cannot be purchased separately.

1. Shipping Protection Coverage 

Coverage Scope

Scenario

Covered

Loss

Lost during transit

 

Yes.

Partially lost during transit

Yes.

Porch piracy incident

Yes.

Damage during transit

When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable

Yes.

The Logistics misdelivered the shipment to an incorrect address

Logistics provider delivery error (excluding errors caused by the consumer).

Yes.

Delay

Delay

Yes. 5USD/Order


2. Shipping Protection Claims System

After purchasing Shipping Protection services, consumers can file claims for lost or damaged packages via the Xcotton Claims Center. There are two ways to log into the Claims Center as follows:

A. Direct link: Visit https://seller.xcottons.com/parcel#/parcel/parcel-login, enter Email and Shipping Protection ID.

B. Email Confirmation: After purchase Shipping Protection Services, consumers receive an email titled “Xcotton Shipping Protection Placed Successfully”, click the highlighted link in the email to access the Claims Center.

For any claim-related inquiries, consumers may contact us at: support@xcottons.com

Additional Information
Warranty and return policies may vary depending on the country/region of purchase due to product differences.
If the product does not meet the criteria for free repair after inspection, customers can choose to pay for the repair or have the product returned as is.
For issues out of the warranty coverage (e.g., damages caused by human error), inspection fees, replacement part costs, testing fees, labor fees, and shipping fees will be charged accordingly.
Please back up your data before sending your product for repair, as repairs may result in data loss.

  • Do not return severely damaged batteries, such as those with broken casings, swelling, or leakage. If such batteries are returned, they will be discarded by us and cannot be returned to the customer.
  • Due to product version differences, global warranty services are not supported. Warranty services are only available at designated repair centers. If repair services are required outside the region of purchase, they will be offered on a paid basis, subject to the local inventory and service center's discretion.
  • Any loss resulting from incorrect shipping addresses or recipient refusal to accept delivery will be the responsibility of the customer.
  • For cross-border returns, prior approval is required. Customers are responsible for any customs duties and clearance fees incurred during the process.
  • Products damaged by water exposure are considered beyond repair and cannot be serviced. In such cases, we will offer product replacement services instead. Please be aware of it before sending your product for repair.
  • To protect your rights, please inspect the product upon delivery to ensure it is intact and undamaged (e.g., no damage caused during shipping). If you notice any abnormalities, please report them within 30 calendar days of receiving the product. Failure to report within this period will be considered as acceptance that the product was received in good condition and functional. In cases of damage caused during shipping, you must contact our customer service team within 24 hours of delivery for assistance. Claims reported beyond this time frame cannot be processed due to logistics company policies.

Disclaimer
We will comply with the local laws and regulations applicable to your region of purchase.

Company: Shenzhen Kerui United Technology Co., Ltd.

Company address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China

Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839
Email: service@launchx431online.com

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