Launch X431 Pad VII Pad7 Elite Diagnostic Tool 2 Years Free Update

Launch
€3.699,00 €2.199,00
Model :

Launch Top Scanner With J2534 Programming, Launch X431 PAD VII Elite Automotive Scanner

Launch X431 PADVII, the latest all-around scanning tool, upgraded from Launch X431 PRO5/PADIII/V+ 4.0 and competitors' OEM car scanners. 30+ auto brand high-end ECU programming backup/restore (the most in the market), ECU/SCN encoding, J2534/RP1210/D-PDU/Do-IP/CANFD, topology mapping, 50+ service functions, boot function, the highest hardware configuration. 99.99% global vehicle coverage. The LAUNCH X431 PAD VII is a worthwhile investment for repair shops and mechanics. Unmatched by most competitors, Launch X431 PAD 7 has an ECU programming function for up to more than 30 car brands.


Advantages of LAUNCH X431 PAD VII ELITE, Upgrade Your Repair Work

LAUNCH X431 PAD VII ELITE is an unexpected high-end diagnostic tool from LAUNCH, comes with the ADAS calibration function, 60+ service functions, TPMS service, and 8 extended modules functions. New Smartlink C VCI powers technicians a new diagnostic level without the limitation of diagnostic functions, tools, and vehicle types.

 

LAUNCH X431 PAD VII ELITE (PAD 7) Highlights:

  1. The Advantages of LAUNCH X431 Tools about the Dealership-level ECU Programming & Coding Functions: Backup/Recover ECU Data; Manual & Automatic Options; Aftermarket Installation; Modification/Changeover.
  2. Online Programming. Note: Please r each us to get the "X431 PADVII online programming activation method" & the instruction on how to use VPN to bypass IP restrictions to gain access to this feature for more models.
  3. J2534 Reprogramming Using Smartlink C (As a Local J2534 PassThru device) Note: Reach us to get the J2534 Operation manual.
  4. Topology Mapping
  5. Supports gasoline cars and diesel heavy-duty trucks with Smarlink C (need to purchase truck software in 'Mall')
  6. Support automotive communication protocols CAN/CANFD/DoIP and automotive communication standards J2534/D-PDU/RP1210
  7. Support some car makes coverage till 2022, incl. BMW, Benz, VW, Audi, GM, Ford, Chrysler, Toyota, Nissan, Honda, Land rover etc. Full system vehicle coverage for U.S., Asian and European markets over 110 brands, which is continually updated
  8. All Impressive Hardware, Realize Your Full Potential:


  • Its fine-turned Android 9.0 KitKat allows fast boot-up within seconds and multitasking.
  • Extraordinarily 8-core Cortex-A53 Processor (2GHz) boosts your speed of programming and diagnostics.
  • The thin and light tablet-style design, with a capacitive touchscreen that is sensitive to your every gesture.
  • Super-size & ultra-crisp 13.3” (1920*1080) touchscreen offers visually stunning view; gorilla glass provides exceptional damage resistance to the scratches.
  • The internal 8G+256G onboard memory is a great plus for material storage.
  • An 18,720Ah rechargeable lithium-polymer battery enables up to 20 hours of continuous operation.
  • And thanks to the wireless scanning and Wi-Fi connection, you can stay connected and work from anywhere in the service bay.
  • Real IP65 rated; 180° adjustable kickstand.
  • X431 Remote Diagnose: If you need any remote help, give your mechanic access to the remote expert. Simply offer him the access code and he can perform one-for-one remote diagnose using any web browser (platform: remoteddiag.x431 .com), or via an X431 scanner. Unlike using the TeamViwer, this has not just realized the reality that a mechanic can diagnose an abnormal vehicle that is even thousands of miles away, yet faster, simpler, more stable, and subscription-free. Or, you can send us the detailed diagnostic report for better understanding your current issues at hand. We’ll be in touch to offer help 24/7.

 

LAUNCH TOP SCANNER WITH J2534 PROGRAMMING, LAUNCH X431 PAD VII ELITE AUTO DIAGNOSTIC SCANNER

LAUNCH X431 PAD VII automotive scanner diagnostic scan tool launch x431 v pro 2021 padv padiii

ECU Programming & Coding. It’s Easier to Run

Reliable ECU Data Backup, Faster Recovery & Less Downtime

 

  • When customizing your vehicle, there is always a question: will it be able to revert the changes in case of human error, system failure, or data loss that bricks the vehicle computer?
  • This is where the “Backup/Recovery ECU Data” function can prove to be very useful.
  • Unlike traditional car scanner backup methods that can be labor intensive and inconsistent, LAUNCH X431 PADVII provides a simple mechanism to back up all your ECU programming & coding data.
  • It allows you to make a copy of your current Coding, Adaptations, and other info (such as Advanced ID and Live Data) of a selected control module, and save them as a file into your scan tool as a backup.
  • To restore coding or programming values, just select the backup file you need and you’ll effortlessly get reverted back to the old settings/coding in a control module.
  • For now this function is compatible with Ben.z all series, and B.M.W F/G/I chassis.
  • **NOT universally compatible. Function menus may depend on vehicle’s make, model and year.

 

Programming Online for Benz & BMW, Save Your Labor Greatly

 

  • LAUNCH stores the Benz & BMW’s massive programming data in the cloud, rather than relying solely on a hard drive, so you won't lose access if something happens to your hard drive.
  • More, LAUNCH PADVII saves time to guide your programming directly. Unlike any scan tools before, it practically anticipates your next move by guiding you through every step you need to find the solution patch while avoiding the steps you don’t, within a highly intuitive user interface that’s simple to learn and operate.
  • With this automatic Online Programming, you’ll have the confidence to tackle more challenges than ever before. The only requirements are a stable & solid internet connection, and an external battery charger for your successful operation.

 

>> Can I use the diagnostic tool to program Au.d.i, VW, Porsche … besides Benz and BMW?

 

  • Answer: Yes, provided you have installed, downloaded the manufacturer’s programming software, and paid for the valid subscription.
  • With SmartLink C VCI Box (compatible with J2534-1 & -2; value of 2000+ bucks), you can cost-effectively add new OEM applications for 30+ car brands, with no need to purchase separate, expensive OE scan tools for each brand.

 

>> What happens if I don't program a new ECU after installing it on my car?

 

  • Answer: Nothing will happen, because the system doesn't know how to react, since the PROM that governs the circuits of ECU “what to do” is blank.
  • It cannot command the injectors to open or the coil(s) to fire. It cannot command the fuel pump to send fuel. It cannot read the external temperature, or even the temperature of the coolant, because there are no instructions defining what is hooked to the ECU, and there is no information to tell the system when to open the injectors, or for how long.

 

Please note:

 

  1. Online Programming: **Please reach us to get the "X431 PADVII online programming activation method".
  2. J2534 Reprogramming: **Note: Reach us to get the J2534 Operation manual.

 

LAUNCH TOP SCANNER WITH J2534 PROGRAMMING, LAUNCH X431 PAD VII ELITE AUTO DIAGNOSTIC TOOL

LAUNCH X431 PAD VII automotive scanner diagnostic scan tool launch x431 v pro 2021 padv padiii

Revolutionary Topology Module Mapping + 60+ Advanced Maintenance Services + 35+ Reset & Relearn Services

Revolutionary Topology Module Mapping

 

  • It is the first application of topology module mapping in the field of automotive diagnostics. In terms of visual aspect, LAUNCH X431 PAD VII ELITE shows different health statuses in different colors and shows the structure of communication between modules. In the aspect of ease of use, it enables you to press the system module to access the system and display the relevant DTCs.

 

60+ Advanced Maintenance Services:

 

  • Guided Functions: Skip the Security Access Code & Channel Number to perform matching, calibration, and basic settings for VW / Audi / Skoda / Seat; **NO extra costs.
  • Component Matching: Rematch ECU (control module unit) after the replacement for VW / Audi / Skoda / Seat / BMW / Chrysler / GM / Ford / Opel / Mazda / Fiat / Honda / Nissan / Hyundai / Kia / Subaru etc.
  • Online Parameterization: Reset all adaptive data in target systems after ECU module replacement; compatible with VW / Audi / Skoda / Seat.
  • Online Calibration: For some car systems’ calibration; compatible with VW / Audi / Skoda / Seat.
  • Online Account Login Service: Access to the login codes for coding, matching, and basic settings of all available systems.
  • Programmable Module Installation (PMI): Ensure the correct software/calibration and configuration data are loaded onto the new module after replacement for Ford / Mazda.
  • Power Balance: Identify the less productive cylinder for Chrysler / GM / Ford.
  • Personalization: Compatible with BMW / Porsche / Toyota / Subaru.
  • And many more are coming soon.

 

Cover the majority of makes and models worldwide up to 2019/2020/2022 for Oil Reset, Injector Coding, Brake Reset, SAS Reset, BMS Service, ABS Bleeding, Throttle Matching, TPMS Reset, Gear Learning, AFS Reset, Gearbox, Sunroof, SUS Reset, Windows Calibration, Seats Calibration, Language Change, A/F Reset, Coolant Bleed, Transport Mode, Adblue Reset, NOx Sensor Reset NOx, Stop/Start Reset, Headlamp Fitting, Seat Matching, Door & Window Initialization Study, Air Suspension Matching, Multimedia Video Reset, Cluster Reset, Immobilizer Service, Tire Change, and more.

LAUNCH TOP SCANNER WITH J2534 PROGRAMMING, LAUNCH X431 PAD VII ELITE AUTO DIAGNOSTIC SCAN TOOL

launch x431 pad vii v+ 4.0 v pro j2534 reprogramming tool launch scanner bi-directional scan tool

Multiple Advanced Functions Greatly Improve Work Efficiency

FCA Secure Gateway

LAUNCH X431 PAD VII ELITE automotive diagnostic scanner provides a trustworthy authority for technicians, car dealers, automotive engineers, and service shops to undo the SGW and perform all the necessary repair procedures.

Active Test / Bidirectional Control

LAUNCH X431 PAD VII ELITE performs the active test, which bypasses the onboard control systems to send commands to modules to perform specific tests. By monitoring their responses, you can precisely locate the faults, and shorten the troubleshooting time without tearing the vehicle apart. It can:

 

  • Rolling up / down a window;
  • Turning the fuel pump on and off;
  • Cycling the a/c clutch on and off

 

Pin Detection

This module allows you to detect the voltage of the vehicle OBD II diagnostic socket pins and the supported protocol types to help technicians judge the OBD II diagnostic interface.

Note: Before performing this function, please make sure that SmartLink C is properly connected to the vehicle’s DLC port.

LAUNCH TOP SCANNER WITH J2534 PROGRAMMING, LAUNCH X431 PAD VII ELITE CAR DIAGNOSTIC SCANNER


Wide Vehicle Coverage

The newly upgraded LAUNCH X431 PAD VII ELITE has also been improved in terms of vehicle coverage. The vehicle coverage upgrade is not limited to a particular country but refers to globally broad compatibility for commercial and passenger vehicles. (If you need to diagnose commercial vehicles/trucks, you need to purchase HD software separately which comes with truck adapter accessories, and then activate the heavy-duty module on the pad vii elite tablet.)

It is compatible with ABARTH, ACURA, AUDI, ASTON MARTIN, BAIC, BENZ, BINGLEY, BMW, BRILLIANCE, BUGATTI, BUICK, BYD, CADILLAC, CHANG'AN, CHANGCHENG, CHANGHE, CHERY, CHEVROLET, CHRYSLER, CITROEN, CMC, DACIA, DAEWOO, DAIHATSU, DODGE, FAW, FERRARI, FIAT, FIAT (BRAZIL), FUKANG, FORD, FORD (AUSTRALIA / EUROPEAN), FOTON, GAZ, GM, GM (BRAZIL), GMSA, GONOW, HAFEI, HAIMA, HONDA, HORTON, HYUNDAI, INFINITI, INDIA FORCE, ISUZU, ISUZU(TL), IVECO, IZH, JAC, JAGUAR, JEEP, JIANGLING, KIA, KOWLOON, LANCIA, LAND ROVER, LEXUS, LIFAN, LINCOLN, LUXGEN, MAYBACH, MAHINDRA, MARTHA, MARUTI, MAZDA, MINI, MITSUBISHI, MVM, NISSAN, OPEL, PAZ, PERODUA, PEUGEOT, PORSCHE, PROTON, RENAULT, ROLLS-ROYCE, ROMEO, SAAB, SAIC, SAIC AND MG, SAIPA, SAMSUNG, SEAT, SEAZ, SGM, SGMW, SKODA, SMART, SSANGYONG, SUBARU, SUZUKI, TATA, TIANJIN, TOYOTA, TRANSPORTER&V-CLASS, UAZ, VAUXHALL, VAZ, VINFAST, VISUAL, VOLVO, VW, WEILI, XIAMEN, XIAOKANG, XINKAI, ZAZ, ZHONGSHUN, ZHONGXING, ZOTYE

Supports Extended Function Modules:

 

  • VSP-600 VideoScope: for up-close visual inspections in confined areas.
  • X-PROG & X-PROG3 Immobilizer: for key programming & IMMO service.
  • S2-2 SensorBox: diagnose and simulate vehicle sensor faults quickly.
  • O2-1 ScopeBox, Oscilloscope: quickly acquire the circuit signal, and slowly display the waveform for easier analysis.
  • X-431 Wi-Fi Printer: print out diagnostic data & reports.
  • X-431 TSGUN: activate all sensors, relearn & program LAUNCH sensors.
  • BTS360 Bluetooth Battery Tester: get a thorough test of the vehicle battery.

 

**Need extra costs to buy these function modules.

LAUNCH TOP SCANNER WITH J2534 PROGRAMMING, LAUNCH X431 PAD VII ELITE DIAGNOSTIC TOOL

launch x431 pad vii v padiii launch x431 v pro 2021 autel scanner

LAUNCH X431 Series Product Comparison Table

Customer Reviews

Based on 68 reviews
99%
(67)
1%
(1)
0%
(0)
0%
(0)
0%
(0)
A
Anonymous
perfekt

perfekt

G
Guy Fischer
Alles wie

Alles wie beschrieben

C
Cheryl Villarreal
Must Have!!!

La voiture de la fille de ma chum donnaitun et j ai mis la machine dessuset ma dit c étaitquoi. MERVEILLEUX

R
Ryan Romero
Now my main diagnostic scanner for sure

Product does exactly what it’s supposed to do!I just got a 2007 Dodge Caliber and suddenly one day the check engine light popped on. I went to a shop initially and they said it could be a myriad of things but they needed to hook it up to their machine and that would be a minimum of $56...just to hook it up. So I went to work the next day and mentioned this to my friend and she called her husband, who restores old cars, and he recommended I buy this little device. He said it will tell me the code and I can let him know what it is and if it’s not serious, clear the code. I was like, “no way it could be that easy, but ok!” So I bought it and it came in less than 2 days. Immediately hooked it up and within 10 minutes I had a code (catalytic converter/O2 Sensor) and cleared it, without issue. So, I know I still have to get that issue fixed, but at least I can drive without that annoying light triggering my anxiety! My ex-husband was so impressed with my experience, he wants one for himself now! I keep it in the car, in the glove box, just in case. Would 1000% recommend this product.

B
Bethany Garcia
Great scan tool. Fast too!

This is a nice little OBD2 tester with a lot of extra features that other more expensive testers don't have.Including a nice bright screen to read.Some of these extras didn't apply to my actually vehicle though (an import),but what do apply .... work very well.(especially the "live reporting")I did have a little bit of a problem figuring out what Current - Pending -Permanent "Errors" meant though and how they relate to each other.(and yes I did have an Engine Check light on)Just in case anyone else has that same question?A Current Error alert (on the tester) means your Check Engine light is"on" .A Pending Error Alert message means you may (or may not have a light on) but there is still an error present with your car, and once the car "cycles"it'll turn on the Engine Check light again(and your tester will then show a Current error once again)This would apply if you by chance erased a "Current Error alert"(with the tester) but didn't fix the problem.To get rid of a Pending Error(on the tester) you will need to fix the problem with your car(and not just erase the Current Error message)Current is really only telling you your Check engine light is on ... Dur! Dur!.....The Permanent Alert Error was what I had the issue figuring out(as in when the tester only shows that alert)This actually means the problem has been fixed.(as in when there are no Current or Pending alerts present)So when the tester only reports a Permanent Error alert.ALL IS WELL!!!"Permanent"means the car is fixed but now needs to go through a series of road tests to erase "the permanent alert" from its on board computer memory.There's no way to erase a permanent error alert(with the OBD2 tester) or many other OBD2 testers for that matter.To have the Permanent Error alert disappear there's a pattern of Start / Stop and runs cycles that each manufacturer presets for each vehicle.The vehicle needs to complete them in a sequence, and usually a few times(to get rid any registered permanent alerts).So it could take weeks or months to get rid of a Permanent Error Alert (from your vehicle)It will be there until you get those preset running cycles completed.As best I can tell the "Permanent Error alert" is a Government thing, that shows a record of fixes that have been doneWhich is especially important for Emissions testing.This is also handy info if you're buying a car (as you can see some of its recent history).Any Permanent error alert is just a history of what"was"....not what "is". That info was not in the OBD2 Tester Manual(although I expect a Mechanic would already know this ) a weekend warrior may not.Just remember."Pending" means a problem is still there.Current means you have a Check Engine light on.If you simply erased the Check Engine light (a Current Error) but didn't fix the problem, then the Pending will still be there (because the problem is still there) and the Current will return.The permanent error will be there until the on-board computer is cycled as per preset by the manufacturer. (but the problem is fixed) As a summary to this little review. I do like this tester!I like it a lot. I'm not a mechanic (no kidding!.. ha! ha!) but I feel it was well worth the money (to me).It really gives a person valuable info on a vehicle,as in what its doing, and what its basic recent history is.In my opinion I'd say don't think twice (if you need a good OBD2 reader).Just buy this one.Its a solid investment as it does what is says it will, for a decent and fair price.(It's not forV/Wagon vehicles - as I understand)

Launchx431online.com is the official website of Shenzhen Kerui United Technology Co., Ltd., Which is the online agent authorized by Launch.

Launch Official Authorized Files

Launchx431online.com offers free shipping in US/EU/UK.
Note: If you buy from eu.launchx431online.com to a US or UK address, you will be charged €70 for shipping. US/UK free shipping, please visit the UK, US website to buy.
US website: https://launchx431online.com
UK website: https://uk.launchx431online.com

1. Delivery time
Order processing time: After receiving the order, it will be processed within 1-2 working days. The order processing deadline for the day is 3 pm GMT+8:00. Usually, it may take 3 to 7 working days for the parcel to arrive in most countries or your place. Orders placed over the weekend may experience delays.

The parcel will be sent out from US/EU/UK local warehouse, It will match the nearest warehouse shipment according to your order address. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.

Country Estimated Delivery Time Item Price Shipping Fee Courier
United States 3-5 working days / 70.00 EUR DHL, UPS, FedEx, and EMS
United Kingdom 3-5 working days / 70.00 EUR DHL, UPS, FedEx, and EMS
Canada 5-7 working days / 70.00 EUR DHL, UPS, FedEx, and EMS
Spain 5-7 working days / Free Shipping DHL, UPS, FedEx, and EMS
Europe 5-7 working days / Free Shipping DHL, UPS, FedEx, and EMS
Germany 3-5 working days / Free Shipping DHL, UPS, FedEx, and EMS
France 5-7 working days / Free Shipping DHL, UPS, FedEx, and EMS
Other Countries 5-7 working days 0.00 - 100.00 EUR 70.00 EUR DHL, UPS, FedEx, and EMS
101.00 - 500.00 EUR 70.00 EUR
501.00 - 1000.00 EUR 70.00 EUR
≥ 1001.00 EUR 100.00 EUR

 

The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved. Asking for forgives for any inconvenience.

2. Cancel the order

If you contact us promptly after purchasing, we can cancel your order for you. If your payment has been completed but your package has not been shipped, you may cancel your order before the item ships. We will refund your money in full.
Please note that the order cannot be canceled once the package has been shipped.

3. About tax

In rare cases, an order may be charged customs fees by your government rather than our website, and you will be responsible for paying these fees. We apologize for any inconvenience caused, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

Any question, be free to contact us , and we will get back to you in the first chance!
Thank you all for your concern and support!

Company: Shenzhen Kerui United Technology Co., Ltd.
Company address:Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China
Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839

 


All products come with a 30-day limited return and refund guarantee.

For any reason, undamaged products are eligible for return and refund within 30 days (except for items marked as non-returnable by our Website).

When you need return the product, please contact our customer service team first. Please do not ship items back without any request. Otherwise, we can not handle your return and it will be destroyed. Then the refund will be not issued.

Once we receive your returned product, we will process it within 2-3 business days. Refunds will be credited to your original payment account. (Depending on your bank's processing time, it may take up to 7 days for the refund to appear in your account after we process the return.) *Software, subscription-based products, or similar items are not eligible for returns or refunds.

Return Fees
For used and dameged returns (Over 30 Calendar Days), we may charge a restocking and handling fee. Upon return of the product will promptly issue you an 80% refund of the purchase price. It will take 5-7 working day to receive the package. After we receive the item, we will refund you within 3 working day. The refund can be received within three (3) business days.

*Service fee refers to additional costs incurred by the seller during the return process. The fee is calculated based on the total order price, including product tax, logistics, retrieval, repackaging, and re-stocking costs.

You Can Request Return Service Where:
  • Purchases from our website.
  • Returns must include all accessories.
  • The product must be in its original packaging and in "new" resalable condition. Any products that are not in "new" resalable condition or are missing original packaging may be refused or incur a re-stocking fee.
  • In regions where it is prohibited by law, no re-stocking fees will be charged. In some areas, re-stocking fees may be taxed.
  • If the product does not meet the above conditions, the return may be rejected.

Important Notes:
  • The return acceptance period is 30 days. If you wish to cancel an order or return a product without any manufacturing defects, the return shipping costs will be borne by the customer.
  • If you use prepaid shipping for a return and the return is not due to an error by our website, the return shipping fee will be deducted from your refund. When we provide a return label, we will give you an estimated return shipping cost. If the return is due to an error by us, we will also refund the return shipping cost.

Return & Refund Service will not be Provided Where:
  • Purchases from other platforms(Amazon, eBay, etc.).
  • Return request made more than 30 days after receiving a product (based on the logistics sign-off date).
  • Returned product doesn’t include all original accessories and promotional gifts, or contains items damaged by user error.
  • Any fault or damage of the product is caused by non-product-related issues such as collision, fire, unauthorized modification, entry of foreign bodies (water, oil, sand, etc.), and improper installation or use.
  • Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
  • Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.
  • Received product has not been sent back to us within the specified return period after return confirmation from our service team.
  • Other circumstances stated in the policy.
  • Custom Orders: Custom or personalized orders are not eligible for return. These are products made specifically for you (e.g., based on size, color, finish) or made to order by the manufacturer. Products purchased from third-party dealers or other websites (e.g., Amazon, Google) will have return policies as outlined on those platforms.

Warranty Policy
After-Sales Service for Quality Issues
If a product develops a non-human-induced quality issue during its applicable warranty period, you may contact us to apply for a return. Upon verifying that the issue qualifies under our policy, the product will be inspected. If the warranty claim is valid, the product will be repaired and returned to you, or replaced with a new one. Repairs or replacements will be determined and covered by our website.

Warranty Coverage and Policy
If the product experiences a performance failure during the valid warranty period, you are eligible to apply for warranty service.

  • For quality issues: During the warranty period, our Website will cover the cost of replacement or repair services. After the warranty period, only repair services are available, and no replacement will be provided.
  • For non-quality issues: During the warranty period, our website will cover the cost of repair services. After the warranty period, repair services may still be provided for a partial compensation fee.
The warranty period is defined in the product's user manual and begins from the date of purchase, as shown on your invoice. Please retain your invoice as proof of purchase. (If a valid invoice is unavailable, the warranty period will be calculated from the product's manufacturing date.)


Conditions for Free Warranty Service
The product is used as intended under normal conditions during the warranty period and experiences a non-human-induced performance failure.
The product has not been disassembled, modified, or enhanced without authorization, and the failure is not caused by improper use.
Valid proof of purchase, including invoices or receipts with order numbers, is provided.


Xcotton Shipping Protection Service
Xcotton's Shipping Protection covers common losses and damages during package transit, ensuring consumer confidence. Claims processing is pivotal to this service. To streamline the experience, this guide outlines how consumers claims shipping protection.

* The corresponding price insurance will be automatically selected based on the order amount and cannot be purchased separately.

1. Shipping Protection Coverage 

Coverage Scope

Scenario

Covered

Loss

Lost during transit

 

Yes.

Partially lost during transit

Yes.

Porch piracy incident

Yes.

Damage during transit

When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable

Yes.

The Logistics misdelivered the shipment to an incorrect address

Logistics provider delivery error (excluding errors caused by the consumer).

Yes.

Delay

Delay

Yes. 5USD/Order


2. Shipping Protection Claims System

After purchasing Shipping Protection services, consumers can file claims for lost or damaged packages via the Xcotton Claims Center. There are two ways to log into the Claims Center as follows:

A. Direct link: Visit https://seller.xcottons.com/parcel#/parcel/parcel-login, enter Email and Shipping Protection ID.

B. Email Confirmation: After purchase Shipping Protection Services, consumers receive an email titled “Xcotton Shipping Protection Placed Successfully”, click the highlighted link in the email to access the Claims Center.

For any claim-related inquiries, consumers may contact us at: support@xcottons.com

Additional Information
Warranty and return policies may vary depending on the country/region of purchase due to product differences.
If the product does not meet the criteria for free repair after inspection, customers can choose to pay for the repair or have the product returned as is.
For issues out of the warranty coverage (e.g., damages caused by human error), inspection fees, replacement part costs, testing fees, labor fees, and shipping fees will be charged accordingly.
Please back up your data before sending your product for repair, as repairs may result in data loss.

  • Do not return severely damaged batteries, such as those with broken casings, swelling, or leakage. If such batteries are returned, they will be discarded by us and cannot be returned to the customer.
  • Due to product version differences, global warranty services are not supported. Warranty services are only available at designated repair centers. If repair services are required outside the region of purchase, they will be offered on a paid basis, subject to the local inventory and service center's discretion.
  • Any loss resulting from incorrect shipping addresses or recipient refusal to accept delivery will be the responsibility of the customer.
  • For cross-border returns, prior approval is required. Customers are responsible for any customs duties and clearance fees incurred during the process.
  • Products damaged by water exposure are considered beyond repair and cannot be serviced. In such cases, we will offer product replacement services instead. Please be aware of it before sending your product for repair.
  • To protect your rights, please inspect the product upon delivery to ensure it is intact and undamaged (e.g., no damage caused during shipping). If you notice any abnormalities, please report them within 30 calendar days of receiving the product. Failure to report within this period will be considered as acceptance that the product was received in good condition and functional. In cases of damage caused during shipping, you must contact our customer service team within 24 hours of delivery for assistance. Claims reported beyond this time frame cannot be processed due to logistics company policies.

Disclaimer
We will comply with the local laws and regulations applicable to your region of purchase.

Company: Shenzhen Kerui United Technology Co., Ltd.

Company address: Room 201, 2nd Floor, Building E, Zhongwu Logistics Park, Xixiang Street, Baoan District, Shenzhen, China

Website: https://www.launchx431online.com
Tel: (+86)180 2870 0839
Email: service@launchx431online.com

You have successfully subscribed!
This email has been registered
ico-collapse
0
Recently Viewed
ic-cross-line-top
Top
ic-expand
ic-cross-line-top